Privacy Policy

Last updated: November 2, 2024

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Email address, password (encrypted), and profile information
  • Payment Information: Processed securely through Stripe (we don't store credit card details)
  • Content: Images and videos you upload or generate using our service
  • Usage Data: Information about how you use our service, including generation history and credit usage

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and manage your account
  • Generate AI-powered content based on your requests
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payments, Supabase for data storage)
  • AI Processing: Your uploaded images are processed by our AI partners (fal.ai) to generate content
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

4. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure:

  • All data is encrypted in transit using SSL/TLS
  • Passwords are hashed using industry-standard encryption
  • Payment processing is handled by PCI-compliant Stripe
  • Data is stored on secure servers with regular backups
  • Access to personal data is restricted to authorized personnel only

5. Your Content

Regarding the images and videos you create:

  • You retain all rights to your uploaded images
  • Generated content (images and videos) belongs to you
  • We may temporarily store your content to provide the service
  • You can delete your content at any time
  • We do not use your content for training AI models without explicit consent

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Analyze how you use our service
  • Improve our service performance

You can control cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Export: Download your generated content
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@ugcgenerator.app

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account:

  • Your personal information is deleted within 30 days
  • Generated content is deleted immediately
  • Transaction records may be retained for legal and accounting purposes

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

Your information may be transferred to and processed in countries other than your own. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for material changes)

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Third-Party Services

Our service uses the following third-party services: